Customer stories
injixo improved our agents’ engagement levels. Team leaders no longer have to struggle, because the injixo forecast is accurate and the optimization does the hard work for them. injixo has literally changed our world!!
Stacie Babb
WFM Lead
We have reduced the time needed to modify an employee’s team and roster by 60% compared to our old system.
Jéroen Beutels
WFM Lead
injixo has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model.
Damien Ellam
Workforce Manager
injixo lets us to offer greater flexibility to our agents, which makes us a more attractive employer. That's very important in a tight job market.
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Site Manager
injixo has saved us lots of time. It helps us to be proactive, not reactive. And to operate our contact centre with improved efficiency.
Derrabella Hadley
Head of Customer Service
Everything was clustered in different Excel sheets, making it very hard to understand if we had the right number of people for the workload.
Kevin Markus
WFM Team Leader
Not only have we dramatically improved customer service levels, we’ve reduced agent burnout and we’re saving over £100k a year.
Kerry Turney
Resource Planning Manager
There was no value in looking for another solution because injixo is really cost-effective, scalable, easy-to-use, and that was perfect for what we wanted to do.
Timothy Milburn
Planning Manager
Our agents love injixo ME. They manage their own day and use their own schedules. That has been brilliant for them.
Rebecca Waterson
Head of Contact Centre Services
No matter the size of your organisation, injixo can deliver for you. They offer incredible value for an outstanding product and I couldn't recommend them highly enough.
Steven Miller
Former Resource Planning Manager
One of the main reasons for choosing injixo was that you have the utmost flexibility with the monthly subscription plan. That is really different from most of the competitors in the WFM area.
Nick Hendriks
Contact Center Manager
Within 5 weeks, service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones.
Jonathan O’Connor
Resource Planning Manager
I’ve told everyone: Get injixo! It is going to save you time, it is going to save you wages, it is going to save you everything.
Stephanie McDowall
Operations Manager
Adherence went from 'not measurable' to an unprecedented and near-perfect 97% (normal industry average: 85%).
Sayeed Chowdhury
Senior WFM Manager
I wholeheartedly recommend injixo. It’s easy to use - and it’s got everything you need for workforce management.
Sascha Windhaus
Workforce Manager