Workforce management software for contact centers

Unlock your contact center's full potential. Align your agents' skills and shifts with customer demand, and ensure every interaction is skillfully handled.

Why use injixo for your contact center?

With injixo’s integrated workforce management solution, you have all the resources you need to elevate your agents and contact center.

Happy agents, front and center

Accurately predicting staffing needs is key to keeping agents happy. Avoid under and over-staffing, agent burnout, and benefit from higher retention and performance by creating schedules that take into account personal preferences, skills, and goals.

Build better customer relationships

When the right agents with the right skills are scheduled at the right time, customer issues are resolved quickly and effectively. Provide an impactful customer experience that leaves your customers feeling valued and satisfied.

Improve operational efficiency and profitability

Reliable forecasts, optimized schedules, and monitoring adherence is crucial to making informed decisions. Optimize your staffing levels to lower costs, meet your service levels, and ultimately grow your bottom line.

Explore our products

Forecasting

We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.

Predict your short-, mid-, and long-term workload with machine learning that is always up to date.

Learn more

Scheduling

Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.

Balance the requirements of your people with your business demands to create the best possible schedules.

Learn more

Intraday Management

No two days are the same. Be prepared for the unexpected.

Adapt your schedules to unforeseen events in real time to meet your short-term business goals.

Learn more

Time Off Management

Turn time-off management from a source of stress to a source of joy.

Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.

Learn more

Time & Attendance

When every second counts, you can't afford to be almost right.

Automate time tracking, evaluate working hours, ensure compliance and accurate payroll.

Learn more

Education Content

You can't grow your business without growing your people. Empower them to reach their fullest potential.

Run scalable education programs and ensure consistent learning results with interactive e-learning content.

Learn more

Platform

Protect your data and innovate with confidence.

Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.

Learn more

Capacity Planning

Building capacity takes time. Plan strategically to grow your people and business.

Decide on recruitment, budget, and training strategies ahead of time to grow your business in the long run.

HR Management

Data management can be messy. Bring order to chaos.

Establish a trusted hub for all your people's data, integrating seamlessly with your existing systems and improving collaboration.

Customer stories

Within 5 weeks, service level improved by 32%. We’ve reduced operating costs. And our employees love self-service for time off and shift swaps on their smartphones.

Jonathan O’Connor
Resource Planning Manager