Videoslots chooses injixo as their workforce management solution, experiencing significant benefits and improved efficiency

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Videoslots is an online casino, founded in 2011 and headquartered in Malta. It specializes in the European market and is licensed by the gambling authorities in multiple countries in the UK and across Europe.

Videoslots selected injixo to replace a WFM application that they had outgrown and was not fulfilling their requirements. They started reaping the benefits of injixo within three weeks of signup, following onboarding, training and setup with the assistance of the injixo consultants.

Naomi Johnson, Workforce Planning Manager said “The system is very user-friendly for planners, team leaders and agents. It has reduced the workload of the planning team by 60%. The forecasting and requirements calculations make sure we know where our staffing gaps are. For example, we now request overtime only when it’s needed.”

Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are thrilled that Videoslots has selected InVision as their trusted workforce management provider. We are excited to embark on a mutually beneficial partnership that will be a ‘win-win’ for Videoslots and injixo!”

About injixo

injixo is the award-winning, multi-channel cloud workforce management application for contact centers and customer support operations from InVision (FRA: IVX). Over 300 customers ranging in size from 50 to over 4,000 seats trust injixo to bring work demand and staff capacity in perfect balance while embracing the constant change in their business. With injixo, you spend less time and effort on manual forecasting and scheduling, while maximizing efficiency and focusing on what really matters: your people and customers. For more information, visit www.injixo.com.

“We have been able to confidently reduce our headcount requirement by 15%, since injixo’s accurate forecasting has revealed exactly the intervals when we were over- and under-staffed.”

Naomi Johnson, Workforce Planning Manager, Videoslots